Prepare payment issues on your account

If yous attempt to purchase something on Google Play merely your payment is declined or won't process, try the steps beneath.

If you've bought something then have a problem with or question nigh it, see bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you accept a red alarm, enter your payment information and wait for the squad to reply.

    Google Pay notifications

  4. Cheque your email for the review results.

Try to pay with a unlike payment method

If at that place's a problem with one payment method yous can attempt paying with a different one.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Go back to the item you want to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your buy.

Gear up credit and debit card errors

There may be a problem with your credit or debit card if you lot see one of the following error messages:

  • "Unable to procedure payment: depression card balance"
  • "Unable to complete transaction. Please use another class of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this bill of fare info or attempt another bill of fare"

To prepare these errors, endeavour the following steps:

Brand sure your carte & address information is up to appointment

Expired credit cards or onetime billing addresses are a mutual reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method yous are trying to employ for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Bank check that your carte address matches the address in Google Payments

If your credit carte du jour is registered to a different address that tin can cause the payment to be declined. Bank check the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you lot are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, try your purchase once again.

Submit any extra information that is requested

If the error bulletin is followed past instructions for submitting additional information to Google, please submit it. We volition not be able to procedure the transaction on your account without this data.

Check y'all accept sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Check your account to brand certain you have enough to complete the purchase.

Contact your depository financial institution or card issuer

Your card may accept specific restrictions which crusade the transaction to exist declined. Contact the institution that issued your bill of fare to ask virtually the transaction and see if they know the reason for the refuse.

Fix errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Balance, Gift Cards, and more)

If you encounter "Your payment was declined due to an issue with your account"

If you meet this bulletin, it might exist because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your business relationship against fraud.
  • We need a piddling more than information to comply with Eu law (Customers from Eu member states only).

To help set these issues:

  1. Go to the payments eye.
  2. Accept action on whatever errors or requests in the payments middle.
    • You might need to verify your identity before yous can buy anything through your Google Account.
  3. Brand sure your name, address, and payment information are up to date.

If you lot are trying to pay by direct carrier billing (pay through your mobile service provider beak)

If you're having trouble paying through direct carrier billing, endeavor the post-obit:

  • Make sure you're connected to your carrier network, direct or by wi-fi.
  • Make certain y'all've added directly carrier billing every bit a payment method.
  • Make sure you're using the local currency.

If you nevertheless have problems, contact your mobile phone service provider for help.

If you can't add a payment method or have a problem with a different payment method

If you're having a trouble with a dissimilar payment method, go to Google Payments to prepare the upshot.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Await for whatsoever notifications or requests for information & provide anything that's asked for.
  3. Check that your address is upward to date.
  4. Cheque that the payment methods listed are the ones you want to utilise.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Yous must verify the card earlier you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenAccuse card.
  4. Inside 2 days, you'll find a temporary charge on your card argument along with an viii-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit lawmaking.

If you endeavor to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your carte.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your menu argument. You should find a temporary accuse from Google called "GOOGLE TEST," with an viii-digit code.

Carte is grayed out & says "card is ineligible"

Y'all can't apply this menu for this buy. Try to make the purchase once again with a different card.

If the menu you want to use isn't listed, follow the on-screen instructions to add together a new card.

If you use dual SIM menu devices

Bank check if the correct SIM menu is in slot 1 and remove whatever SIM card from slot 2.

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